Technical Support Specialist CO-OP

JOB DESCRIPTION

Reporting to the Manager of Information Technology & Business Systems. An integral part of the ALMAG Aluminum Information Technology Department the Technical Support Specialist is the first line of IT support for ALMAG’s employees, technologies, hardware and business systems. This individual will support and interface with all levels within the business on a day-to-day basis.

MINIMUM QUALIFICATIONS

Education/Experience

• Enrolled in Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline.
• Previous experience supporting IT hardware, business applications & systems would be an asset .
• IT certifications such as MCSE, A+, ITIL, CCENT, CCNA would be an asset.

Technical Skills/Competence

• Familiar with Microsoft operating systems, network connectivity & security, business information systems, AD, exchange, printers.
• Knowledgeable with Windows 10 and Microsoft Office 2010/2016 and 365.
• Must have strong written and verbal communication skills.
• Must demonstrate a positive and enthusiastic attitude.
• Must be reliable and work independently .
• Must be well organized, disciplined and exhibit attention to detail.
• Ability to lift and carry packages and items up-to 20lbs.
• Ability to effectively troubleshoot and resolve complex technical problems.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Technical Support Specialist Co-op are detailed below, but not limited to the following:

• Provide 1st level IT support for all users in a friendly and professional manner via telephone, email and/or in person or remote.
• Maintain incoming help desk tickets and requests and ensure a successful resolution or escalation if required.
• Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access.
• Provide first level user support of various technologies used at ALMAG including, computers / laptops, printers, network devices, phones, cell phones, software…etc.
• Setup of new users including hardware, accounts, phones.
• Follow all established processes, guidelines and procedures.
• Assist in monitoring client networks for errors and alerts.
• Create and maintain support documentation.
• Assist with any projects as assigned.
• Other duties as required.

Continuous Improvement is everyone’s responsibility in ALMAG’s high-performance culture. We not only value your input, we look to you to actively work to improve the processes you do, by eliminating waste (non value add) and variation that results in customer dissatisfaction.

HEALTH & SAFETY (Worker/Employee)

According to OHSA of Ontario, Section 28, Subsection (1) & (2): A worker shall;

• Work in compliance with the provisions of the Act and the regulations;
• Use or wear the equipment, protective devices or clothing that the worker's employer requires to be used or worn;
• Report to his or her employer or supervisor the absence of or defect in any equipment or protective device of which the worker is aware and which may endanger himself, herself or another worker;
• Report to his or her employer or supervisor any contravention of the Act or the regulations or the existence of any hazard of which he or she knows;
• Not remove or make ineffective any protective device;
• Not use or operate any equipment, machine, device or thing or work in a manner that may endanger himself, herself or any other worker; or
• Not engage in any prank, contest, feat of strength, unnecessary running, or rough and boisterous conduct;
• Observes Almag’s Health & Safety policies and procedures;
• Ensures work area is kept clean, orderly and safe at all times.

Accommodations for disabilities in relation to the job selection process are available upon request.

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person