Support Engineer (Enterprise Support Japanese)
Support Engineer (Enterprise Support Japanese)
- 9 Vacancy
- 986 Views
Experience
2 Year
Employee type
Full TimePosition
GM / CEO / Country Head / President
Offer Salary
$1,500 - $3,000 /weekly
Job Description
Support Engineer with a focus on Enterprise Support for Japanese-speaking clients is a role dedicated to providing technical assistance and solutions to enterprise-level customers who communicate in Japanese
Responsibilities:
- Technical Support:
- Provide technical support and assistance to enterprise customers, addressing their inquiries, issues, and requests related to the organization's products or services.
- Troubleshooting:
- Conduct thorough troubleshooting of technical issues, including software, hardware, and network-related problems.
- Customer Communication:
- Communicate effectively with Japanese-speaking customers, ensuring clarity and understanding of technical solutions and recommendations.
- Incident Resolution:
- Lead efforts to resolve technical incidents, coordinating with internal teams and leveraging resources to achieve timely solutions.
- Knowledge Base:
- Contribute to the creation and maintenance of a knowledge base, documenting solutions and best practices for common technical issues.
- Escalation Management:
- Manage and escalate issues as needed, collaborating with higher-level support or development teams to address complex problems.
- Training and Guidance:
- Provide training and guidance to customers on the effective use of products or services, ensuring they can maximize their benefits.
- Japanese Language Skills:
- Utilize strong Japanese language skills to interact with customers, both in written and verbal communication.
- Collaboration with Development Teams:
- Collaborate with product development and engineering teams to convey customer feedback and contribute to product improvements.
- Customer Satisfaction:
- Prioritize customer satisfaction by understanding and addressing the unique needs and expectations of enterprise-level clients.
Requirements:
- Proficiency in Japanese, both written and spoken, is essential.
- Bachelor's or advanced degree in Computer Science, Information Technology, or a related field.
- Experience in technical support, preferably in an enterprise-level environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills, with a focus on effective communication in Japanese.
- Knowledge of the organization's products or services.
- Ability to work collaboratively with cross-functional teams.
- Customer-centric mindset with a dedication to providing high-quality support.
- Familiarity with support ticketing systems and customer relationship management (CRM) tools.
Skills
Laravel
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Job Overview
-
Experience
2 Year
-
Location
Chandler, Arizona, United States of America
-
Offered Salary
$1,500 - $3,000 /weekly
-
Qualification
GM / CEO / Country Head / President
-
Industry
IT & Software, Government, Design & Multimedia -
Date Posted
1 year ago
Vibe
Since 2004
-
Phone
+19127354861 -
Website
https://www.vibe.com -
Location
9649 Consuelo Corner Apt. 824 Marvinborough, SD 66227-4237, Chandler, Arizona, United States of America
Job location
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Vibe
Support Engineer (Enterprise Support Japanese)
9 Vacancy
-
Full Time
Chandler, Arizona, United States of America
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