Support Engineer (Enterprise Support Japanese)

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Support Engineer (Enterprise Support Japanese)

  •   9 Vacancy
  • 686 Views

Experience

2 Year

Employee type

Full Time

Position

GM / CEO / Country Head / President

Offer Salary

$1,500 - $3,000 /weekly

Job Description

Support Engineer with a focus on Enterprise Support for Japanese-speaking clients is a role dedicated to providing technical assistance and solutions to enterprise-level customers who communicate in Japanese

Responsibilities:

  1. Technical Support:
    • Provide technical support and assistance to enterprise customers, addressing their inquiries, issues, and requests related to the organization's products or services.
  2. Troubleshooting:
    • Conduct thorough troubleshooting of technical issues, including software, hardware, and network-related problems.
  3. Customer Communication:
    • Communicate effectively with Japanese-speaking customers, ensuring clarity and understanding of technical solutions and recommendations.
  4. Incident Resolution:
    • Lead efforts to resolve technical incidents, coordinating with internal teams and leveraging resources to achieve timely solutions.
  5. Knowledge Base:
    • Contribute to the creation and maintenance of a knowledge base, documenting solutions and best practices for common technical issues.
  6. Escalation Management:
    • Manage and escalate issues as needed, collaborating with higher-level support or development teams to address complex problems.
  7. Training and Guidance:
    • Provide training and guidance to customers on the effective use of products or services, ensuring they can maximize their benefits.
  8. Japanese Language Skills:
    • Utilize strong Japanese language skills to interact with customers, both in written and verbal communication.
  9. Collaboration with Development Teams:
    • Collaborate with product development and engineering teams to convey customer feedback and contribute to product improvements.
  10. Customer Satisfaction:
    • Prioritize customer satisfaction by understanding and addressing the unique needs and expectations of enterprise-level clients.

Requirements:

  • Proficiency in Japanese, both written and spoken, is essential.
  • Bachelor's or advanced degree in Computer Science, Information Technology, or a related field.
  • Experience in technical support, preferably in an enterprise-level environment.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills, with a focus on effective communication in Japanese.
  • Knowledge of the organization's products or services.
  • Ability to work collaboratively with cross-functional teams.
  • Customer-centric mindset with a dedication to providing high-quality support.
  • Familiarity with support ticketing systems and customer relationship management (CRM) tools.
Skills
Laravel
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